After-Sale Services
Service & Support: FENN is proud to continue offering prompt customer service and support after the sale of every machine. FENN’s experienced technicians are on call to ensure minimal downtime and the highest productivity levels for your equipment. After-sales services include
- Operator and maintenance training
- Complimentary technical phone support for the life of your FENN machinery
- A team of factory-trained service technicians, available at your request
- Software support for an immediate remote diagnosis report for your FZ and R-Series Spring Coilers
Training: FENN offers comprehensive training programs tailored to meet your business needs. Whether you have purchased a new metal forming machine, upgraded an existing one, or your experienced staff is retiring, FENN is available to answer questions and offer training to keep your business productive. With training available on all machinery purchases and upgrades, CNC control software updates can be seamlessly integrated into your system. With our comprehensive services, we can support our customers by telephone, digital remote capabilities, and field service diagnostics and repair.
Preventative Maintenance (PM) Programs: Don’t risk downtime! The best service FENN can provide is preventing the need for unscheduled service. Allow the experts at FENN to keep your machine running at the highest level of productivity. Programs include
- An annual plant visit, which consists of a 50-point inspection by an OEM-certified technician, to evaluate crucial mechanical and electronic components of your machine to prevent issues before they affect your production
- Included is a detailed inspection report, providing valuable information on the condition of your machine, areas of concern, and recommended repairs
- One additional complementary plant visit – decide when and how to use the visit to fit your business needs.
- Training: Ensuring your staff is adequately trained to use the metal forming machine to its full potential
- Service: Installation of parts resulting from your initial inspection
- Repair: Resolve any additional service or maintenance issues that arise throughout the year
- Program participants receive an exclusive 15% discount on all our quality OEM spare parts
- Enjoy Premium Accessibility. PM customers will receive preferential treatment outside of scheduled PM visits in the service queue.
- Software updates for FZ and R-Series Spring Coilers are included in the program.
Preventative Maintenance Programs are renewable annually.
